Rivnor operates exclusively online and ships within the UK and internationally. This policy sets out delivery timeframes, shipping methods, responsibilities, and terms of delivery. By completing a purchase, you acknowledge that you have read and agree to the following terms and conditions.
1. ORDER PROCESSING
Processing of the order will only begin after receipt of payment.
Internal processing may take up to 3 business days , depending on order volume and stock availability.
Orders received on weekends or holidays will be processed on the next business day .
2. Shipment tracking
Once your order has been shipped, you will receive a tracking number via email .
The tracking number may take up to 3 business days to show movement in the shipping provider's system.
You are responsible for monitoring your shipment and ensuring that someone is available at the specified address at the time of delivery.
3. DELIVERY TIMES
The delivery times indicated in the checkout are guidelines and may vary depending on logistics, destination and external circumstances.
The maximum delivery time is 20 working days , although exceptions may apply in remote or difficult-to-reach areas.
Delays due to customs clearance, strikes, roadblocks or force majeure shall not be considered a breach of contract.
4. PROOF OF DELIVERY
The delivery is considered complete as soon as the shipping service provider records the status “Delivered” in the system.
Acceptance by a third party (e.g. concierge, neighbor, family member) is considered valid proof of delivery.
It is the customer's responsibility to provide a complete and correct delivery address . Incomplete or incorrect addresses may result in delays or returns.
5. DELIVERY ATTEMPT AND RESHIPMENT
If an order is returned due to the absence of the recipient , refusal of delivery or incorrect address , the customer will bear the cost of reshipping .
6. COMPLAINTS DUE TO NON-RECEIPT
Claims for non-receipt will only be accepted after the maximum delivery period specified in this policy has been exceeded.
Customers must contact us at support@rivnor.com and wait up to 48 business hours for a response.
Before any clarification can be made, a formal case will be opened with the shipping service provider .
7. SHIPPING COSTS AND ADDITIONAL FEES
Shipping costs are calculated based on the delivery address and the weight/volume of the products.
Additional fees , such as customs duties or local taxes, are to be borne by the customer , unless otherwise provided by law.
8. CHANGES AND CANCELLATIONS
Orders that have already been processed or shipped cannot be changed or canceled.
If the customer wishes to return the item, the terms of our Return and Refund Policy apply.
9. LIMITATION OF LIABILITY
Rivnor is not liable for:
Damage or loss resulting from improper handling by the shipping service provider ;
Delays caused by external or unforeseeable events ;
Incorrect or incomplete addresses provided by the customer.
10. CONTACT
📧 Email:support@rivnor.com ⏱ Response time: up to 48 business hours 💻 Online customer service – no physical store.
