PRIVACY POLICY

Rivnor attaches great importance to the privacy of its customers and visitors and is committed to protecting the personal data we collect. This Privacy Policy explains how we collect, use, store, and protect your data, as well as your rights regarding your data. By using our website and services, you fully agree to the following terms.

1. What information we collect
Depending on how you interact with our website, we may collect the following information:

  • Account and contact information: full name, delivery and billing address, telephone number and email address.

  • Payment details: Credit/debit card details (processed by secure payment service providers), bank transfer details or other payment information.

  • Browser data: IP address, browser type, operating system, pages visited, time spent on pages and referrer.

  • Communication: Messages to our support team, emails exchanged, and chat interactions.

2. How we use your data
The information collected may be used to:

  • To process and ship your orders.

  • To issue invoices and comply with legal obligations.

  • To contact you to confirm information or clarify inquiries.

  • Send notifications about order status and shipping updates.

  • To send you advertising, discounts and news (if you have agreed).

  • To improve the user experience on our website.

3. Sharing your data
We only share your data if this is necessary to provide our services or is required by law, including to:

  • Shipping and logistics partners for delivery of orders.

  • Payment service providers for processing transactions.

  • Public authorities upon formal, lawful request.

Rivnor does not sell, rent, or trade customer personal information.

4. Storage and security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Sensitive information is transmitted using encrypted (SSL) and stored on secure servers.

5. Cookies and similar technologies
We use cookies to facilitate navigation, analyze performance, and personalize your experience. You can disable cookies in your browser settings; however, this may affect the functionality of the website.

6. Your rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • To request confirmation as to whether we process your personal data.

  • To access, correct or update your personal information.

  • To request the deletion or anonymization of data, where applicable.

  • To withdraw your consent to data processing if the processing is based on your consent.

Send inquiries to support@rivnor.com We will respond within 48 business hours.

7. Data retention
We retain your data for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, the data will be deleted or anonymized.

8. Links to third-party providers
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We recommend reading the privacy statements of each site you visit.

9. Changes to this Policy
We may update this Privacy Policy at any time to reflect changes to our practices, legal requirements, or for operational reasons. The version posted on this page at the time of your use will always prevail.

Last updated: 12/10/2025