These Terms of Use ("Terms") govern your use of the website and the products and services offered by Rivnor . By accessing, browsing, or purchasing our website, you acknowledge that you have read, understood, and accepted the following terms and conditions.
Customer: Natural or legal person who purchases products on the Website.
User: Any person who visits the website, even without making a purchase.
Services: All products, features, and content provided by Rivnor.
The customer undertakes to provide truthful, complete and current information when making purchases or registering.
It is forbidden to use false information or third-party data without permission.
Rivnor reserves the right to refuse or cancel any orders suspected of being fraudulent or abusive.
Orders will be processed after payment confirmation .
The customer will receive a tracking number , which may take up to 3 business days to show movements in the carrier's system.
Delivery times indicated in the checkout are estimates and may vary depending on logistics, location and external factors.
Promotional gifts are available while supplies last and may be limited to certain campaigns or purchase values.
The type and value of the promotional gift may vary without notice .
Promotional gifts have no commercial value and cannot be exchanged or converted into cash.
Rivnor may substitute promotional gifts with items of equivalent value at its sole discretion .
Promotions and discounts can be changed or terminated at any time .
All products with size variations have a size chart available on the website.
The customer is responsible for checking the measurements before purchasing .
Minor deviations of up to 3 cm are acceptable and do not constitute a defect .
An exchange due to incorrect size selection is only possible against payment of additional shipping costs and additional fees.
The photos and descriptions shown on the website are for illustrative purposes only and may show slight variations in color, texture and finish due to lighting, device settings or production batches.
The subjective perception of quality does not constitute a defect as long as the product complies with the stated technical specifications.
An order is considered delivered as soon as the carrier registers the delivery to the specified address – regardless of who receives the shipment (e.g. caretaker, neighbor, family member, etc.).
Claims for "not received" will only be accepted after the maximum delivery time according to the shipping policy has expired and with a formal complaint to support.
Rivnor is not liable for:
Delays or failures in delivery caused by third parties, force majeure or unforeseeable events (e.g. strikes, blockades, natural disasters);
Indirect damages , loss of profits or losses arising from the use or non-use of the products.
The terms, conditions, and procedures for exchanges and returns are described in the Return and Refund Policy , which forms part of these Terms and Conditions.
Rivnor may modify these Terms at any time . The most current version will be the version posted on the Site at the time of purchase .
These Terms and Conditions are governed by Brazilian law . Any disputes shall be subject to the jurisdiction of the courts at Rivnor's registered office , unless otherwise provided by law.
📧 Email: support@rivnor.com
⏱ Response time: up to 48 working hours
💻 We do not operate a physical store – all customer service is done online .
Last updated: 12/10/2025
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
