Privacy policy

Rivnor (“we”, “us”, “our”) places great importance on protecting the privacy of its customers and visitors, and is committed to handling the personal data entrusted to us with the utmost care and in compliance with applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect personal data and what rights you have in relation to your data. By using our website, online shop, and services, you agree to the terms outlined below.

1. Data Controller

The entity responsible for processing personal data under applicable data protection laws is:

Rivnor
Email: support@rivnor.com

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at any time.

2. Information We Collect

Depending on how you interact with our website and online shop, we collect the following categories of personal data:

2.1 Account and Contact Data

  • Full name
  • Shipping and billing address
  • Phone number
  • Email address
  • Order history

2.2 Payment Data

  • Credit and debit card details
    (processed exclusively by secure payment service providers)
  • Bank transfer information or other payment method details

We do not store full credit card information ourselves; instead, we rely on certified payment providers.

2.3 Technical and Usage Data (“Browser Data”)

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of access
  • Pages visited and time spent
  • Referrer URL (previously visited page)

2.4 Communication Data

  • Content of customer support inquiries
  • Emails, chat messages, and contact form submissions
  • Other correspondence with our team

3. Purposes for Which We Use Your Data

We process your personal data only within the legally permitted scope. In particular, we process your data for the following purposes:

Contract Execution and Order Processing

  • Handling, confirming, and shipping your orders
  • Creating invoices and processing payments

Customer Communication

  • Contacting you to clarify questions
  • Sending updates on order and shipping status
  • Processing cancellations, returns, complaints, and warranty claims

Compliance with Legal Obligations

  • Retention requirements under commercial and tax law
  • Responding to lawful requests from authorities

Marketing and Information (with your consent)

  • Sending newsletters, offers, promotions, and product updates
  • Providing personalized content and recommendations

Website Optimization and Security

  • Analyzing user behavior to improve usability
  • Maintaining the security and stability of our systems
  • Preventing fraud and misuse
4. Legal Bases for Processing

Depending on the nature of the processing, we rely on the following legal bases under applicable data protection laws (including the UK GDPR and the Data Protection Act 2018, where relevant):

  • Performance of a contract (e.g., processing and delivering your order)
  • Compliance with legal obligations (e.g., tax record-keeping requirements)
  • Legitimate interests (e.g., improving our services, IT security, fraud prevention), provided they do not override your rights and freedoms
  • Consent (e.g., for newsletters or certain cookies), where you have given it

    • You may withdraw your consent at any time with future effect

5. Sharing Your Data

We share personal data only when necessary for the purposes listed above or when legally required. Recipients may include:

  • Shipping and logistics providers for delivering orders
  • Payment providers and banks for processing payments
  • IT and hosting service providers for maintaining our systems
  • Advisors and authorities, where legal obligations or legitimate interests exist

Rivnor does not sell, rent, or trade personal data of its customers.

6. Storage and Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted data transmission via SSL/TLS
  • Access restrictions to personal data
  • Storage on secure servers

Although no internet transmission or storage system can guarantee absolute security, we strive to maintain a high level of protection.

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable the functionality of our website (e.g., shopping cart features)
  • Analyze website performance and stability
  • Enhance user experience and personalize content
  • Support marketing and remarketing activities (where legally permitted and/or with your consent)

You may restrict or disable cookie storage in your browser settings. However, this may limit some functionalities of our website.

8. Your Rights as a Data Subject

Under the UK GDPR, the Data Protection Act 2018, and other applicable data protection laws, you may have the following rights:

Right of Access

You may request confirmation of whether we process your personal data and obtain access to that data.

Right to Rectification

You may request the correction of inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten")

You may request the deletion of your personal data under certain conditions.

Right to Restrict Processing

In specific cases, you may request the restriction of processing.

Right to Data Portability

Upon request, we provide certain data in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

If processing is based on your consent, you may withdraw it at any time with future effect.

Right to Lodge a Complaint with a Supervisory Authority

You may file a complaint with the relevant data protection authority if you believe your rights are being violated.

For any inquiries or requests, please contact: support@rivnor.com
We aim to respond within 48 business hours.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., commercial and tax record-keeping obligations).

After these periods expire, your data will be deleted, anonymized, or stored in a form that no longer allows identification.

10. Links to Third-Party Websites

Our website may contain links to external websites or services. The operators of those external websites are solely responsible for their content and privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time to reflect changes in legal requirements, our business processes, or new services. The version published on this page is always the most current one.

Last updated: 20/11/2025